All repairs in Australia are collected in our Sydney office at
where they are grouped to be sent back to Borneo Malaysia. Collection from our Sydney office happens every 8 weeks.
You may experience a maximum process of 3 months however it will be shorter if you catch the next shipment.
All repairs are sent to our workshop in Borneo, Malaysia. You can send your repair directly to us if you are not located in Malaysia at:
Bowerhaus Lot 122 & 123 R.H. Plaza Jalan Lapangan Terbang Baru 93350 Kuching Sarawak East Malaysia
or drop it off at one of our stores:
The Playground Borneo, 1st Floor, F-K05 The Gardens Mall, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.
The Playground Borneo, G2-57, Publika, Jalan Dutamas 1, Hartamas Heights, 50480 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.
Kindly fill in the form below and submit so we can look out for your repair. Please note that repairs take a maximum process of 3 weeks. Repairs will be couriered free of charge back to any address within Malaysia. Should you wish to collect it personally you can do so from our Publika store.
If you have any other requests please let us know in the comment box and we can assess the problem when receiving your Jewellery.
Payment via an online portal will be sent to you once repair has been completed.
If you have any questions please email us at [email protected]
Amount included 6% GST.